Support / Talk to a person

Talk to a person

Email is the fastest route, and you can reach the developer.

Email support@tidepool-scientific.com or call 707.839.5174. Most messages are answered within 24–48 hours, and you can speak directly with the developer when needed.

Email support@tidepool-scientific.com Phone 707.839.5174
When reporting a problem, include
·A clear description of the issue
·The steps you took beforehand
·Any error messages
·Your CETIS and Windows versions
·Whether it is recurrent or intermittent

You may be asked to export the relevant data so the issue can be reproduced.